We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order.
DELIVERY METHOD, TIME AND COST
| Shipping Region | Shipping Partner | Delivery Type | Delivery Time | Cost |
|---|---|---|---|---|
| United Kingdom | DHL | Standard | Next day on orders placed before 1 pm | Free |
| United Kingdom | Royal Mail | Standard | 2-4 working days | Free |
| European Union | FedEx | Standard | 2-11 working days | £15.00 |
| Rest of the World * | FedEx | Standard | 3-17 working days | £15.00 |
* Regions Not Serviced:
Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Cuba, Equatorial Guinea, Falkland Islands (Malvinas), French Southern Territories, Guinea Bissau, Iran, Isle of Man, Johnston Island, Kiribati, North Korea, Mayotte, Myanmar, Nauru, Niue, Saint Helena and Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Wake Islands
WHEN WILL MY ORDER BE SENT?
We aim to dispatch orders placed before 2pm on the same day.
Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
Please note that Saturdays and Sundays are NOT classed as working days. As such, anything ordered on a Thursday afternoon or Friday morning will be delivered on the following Monday, and anything ordered from Friday afternoon up until Monday morning may be delivered on the following Tuesday.
During sales or busy periods delivery may take 5-7 working days.
WHAT IF I AM NOT HOME WHEN THEY DELIVER?
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.
London Rebel do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.
